Alison's story

"Client has lived at Riverside property for 20 years. 4 Children now left home and is a single person in 3 bed house. Has rent arrears of £1K, lives on ESA. Happy to move to 1 bed property but not allowed to go on the transfer list because she has arrears. Refused DHP in Nov 15 as she had 53p per week more than allowed. New form submitted by P3."

Thank you to Alison for sharing her experience, and thank you to the volunteer who listened and recorded it on her behalf.